How should I care for my Wunderwurks product?
Special care should be taken in maintaining your Wunderwurks products. Never expose them to extreme temperatures (e.g. direct heat, open flame, or freezing cold). Avoid placing in direct sunlight for prolonged periods of time. Clean with a damp cotton cloth as necessary.
How can I purchase Wunderwurks products wholesale?
If you are a store or distributer, and are interested in carrying a Wunderwurks product, we are happy to work with you. Please give us a call, or send us an email, and a Wunderwurks representative will get in touch with you as soon as possible.
Can I place my order over the phone?
If you prefer to place a phone order, you can call 212-431-6625, and we'll be happy to assist you with your order. Our office hours are 11:00 am to 6:00 pm EST, Monday through Friday.
How do I know you received my order?
We send two confirmation emails when your order is received. One informing you that we have received your order, and a second after we have processed your credit card information.
How long will it take for me to receive my Wunderwurks products?
We process orders every two days, and ship on the third. If you'd like to receive a tracking number for your purchase, please email us and we'll be happy to provide you with one. You should receive your order within 7 business days from the time of shipping.
What credit cards do you accept?
We accept American Express, Visa, MasterCard, and Discover.
Can orders be shipped outside the U.S.A.?
We can only ship orders placed through the website within the U.S. and Canada. Please contact us by phone or email if you would like to inquire about shipping outside the U.S. or Canada.
How is sales tax calculated on orders?
Sales tax is automatically collected for orders within New York State. You are responsible for complying with your local tax laws.
What if the item I want is not in stock?
While we do keep light stock of our most popular items, the majority of our pieces are handmade to order. A Wunderwurks representative will contact you if we encounter any significant delay in the production of your piece.
Do you provide custom colors or features for you products?
In many cases, custom colors or patterns can be created for individual customers. Please contact a Wunderwurks representative to discuss your options. Extra charges may apply to customized orders.
What is your returns policy?
Merchandise purchased from Wunderwurks Design may be exchanged within 30 days of purchase, only if in original condition. As our items are primarily made to order and we have very limited stocking space, we do charge a 30% restocking fee on all exchanges. The customer is responsible for all shipping costs. Refunds are not issued except in the case of defective merchandise.
To exchange an item, you MUST contact us regarding the reason for your exchange and a Wunderwurks representative will respond to your request promptly. Please be sure to pack the item exactly the way in which it was sent to you, and send it by UPS, Fed-Ex, or DHL within 30 days of purchase. Please be mindful that you are responsible for returning the item in good condition, so be sure to pack the item carefully.
If you are returning a defective item, please specify this when contacting Wunderwurks so that we may issue you an RMA number. We will cover the cost of the return shipment and arrange for a UPS call tag to have the merchandize picked up. Otherwise, you will be responsible for the cost of the shipping.
Please send returns to:
Wunderwurks Returns Dept.
427 Washington St. Suite 6W
New York City, NY 10013
Please be sure to include your order number, name, address, telephone number, and email address (if possible). We will contact you when we receive the returned item(s).
Do you offer gift certificates?
Sorry, we do not offer gift certificates at this time.
What kind of browser do I need in order to view your website?
What if my question is not on this page?
Please feel free to contact Wunderwurks by phone or email. Our hours are 11:00 am through 6:30 pm EST, Monday through Friday. We are happy to help you in any way we can.